Gilt is particularly focused on expanding the use of automation for its own media buying efforts to promote mobile, where it now sources 50% of its revenues. While noting that other publishers are still searching for ways to match the high audience usage of mobile with commensurate ad spending, the secret is to take a longer-term view of ROI.
Francis said, "As we invest brand dollars, we take a long view. Particularly in the mobile space, we found that making the investment years ago is now paying dividends. The bottom line is that it's not one or the other; our most valuable customers are cross-platform. Developing that balance takes time and investment."
Priceline, meanwhile, is frustrated with the pace of cross-platform performance. The company had hoped for more visibility into video performance, but Keller described his colleagues as "tortured by trying to figure out the impact of someone seeing the video ads."
The problem is it's difficult to evaluate the wide variance of the data that Priceline gets. "We've had some studies that show fewer transactions, and then we get others that say we got a 60% lift, which we know is impossible," Keller said. "The best you can do is to buy as efficiently as possible, buy against quality players and constantly check video against other channels like branded search. But we haven't cracked any codes yet."
Keller did have some advice for what agencies should and shouldn't do when it comes to getting Priceline's digital business – namely, have a clear sense the company's marketing philosophy. And don't come to a meeting with a "big, bold idea" that doesn't reflect the shape and tone of the company's brand identity.
"For agencies, you had better understand who you're talking to," Keller said. "Understanding the brand" is a general rule when you walk through the door the first time. "If you come in and pitch something that's contrary to what we do and what we think as an organization, we're not going to be able to do business. The meeting will be over quickly," Keller said.
Keller also stated that he leans on agencies to understand the digital ad marketplace. For instance, he doesn't spend much time thinking about challenges in mobile audience measurement.
"We hope you guys will figure it out," Keller said, looking out at the 50-person audience. "It's reasonable to expect someone will come up with a next solution if and when the cookie drops. That said, we're not in the dark about these issues either. Priceline does staff people from the data space so we can keep up-to-date on the issues. But we look to partners to help find the right consumer and the right solution to reach them."