Most consumers are only just learning about the inner workings of the ad-supported internet – and they don’t like what they see.
David Fischer, Facebook’s VP of business and marketing partnerships, understands their frustration.
“A lot of the discomfort people have is when they feel like they don’t actually know what’s going on with the ad system,” Fischer told AdExchanger. “That can make people nervous.”
That nervousness is manifested in the dogged notion that Facebook sells data. It doesn’t. But the nuance – that Facebook profits off advertisers using its data to target ads rather than selling data outright – almost doesn’t matter.
What does matter is that Facebook is far from the only company collecting data on people as they trip around the web. Facebook deserves the hot seat it’s sitting in right now, but ignoring Google, Amazon, Twitter et al. ignores reality.
Facebook made that point, somewhat testily, in a blog post Monday, noting that it’s not alone in collecting data from users and non-users alike.
But, regardless of what others do, Facebook must mind its own store and take it on the chin.
“The more that we can effectively communicate about what we do, what we don’t do and the types of regulation and legislation we think would be helpful out there – that level of transparency and accountability can only help,” Fischer said. “Not just for us, but for the industry as a whole.”
AdExchanger met with Fischer at Facebook in Menlo Park.
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