Home Agencies Omnicom Digital Chief Says CRM Deal Is About ‘Following Media Through To Commerce’

Omnicom Digital Chief Says CRM Deal Is About ‘Following Media Through To Commerce’

SHARE:

JonathanNelsonCloud CRM stalwart Salesforce.com and agency holding company Omnicom Group are extending their love affair.

The companies on Tuesday revealed a CRM data-sharing initiative (they’re calling it a customer engagement platform) extending across Omnicom. This means Salesforce.com will pipe data from email, sales transactions, call center/service requests and mobile data into Annalect’s data-management platform.

Previous partnerships set the stage. Last summer, Omnicom revealed it would roll out Salesforce.com’s social advertising tool Social.com agencywide along with social publishing and listening tools Buddy Media and Radian6.

The goal is to bring first and third party data together to enable more precise messaging, Jonathan Nelson, CEO of Omnicom Digital told AdExchanger: “We wanted to then follow that through to commerce, and then post-purchase in social media through what they say after they buy. It’s sort of a recursive loop.”

Salesforce.com sits on tremendous first-party data insights. In early spring the company inked a partnership with Datalogix to access third-party data and run CRM matches against greater audience attributes. The alliance pushes Salesforce.com slightly into paid media, a move experts said Salesforce.com needed to make to get past email list-based targeting.

While Nelson called Salesforce.com a “great partner” on the social media side, “marketing is really the connection between the customer demand chain and the media getting much more intelligent about consumer behavior.” He added that huge overlap between Omnicom agencies and Salesforce.com clients influenced the holding company’s decision to integrate lead and sales data.

Moves In Mobile

Gordon Evans, a senior VP of product marketing for the Salesforce.com Marketing Cloud, said a separate launch Tuesday of “Journey Builder for Apps,” gives ExactTarget users tools to drive mobile app downloads and retention, as well as an in-app content publisher with marketing analytics.

Analytics is a growing point of interest for Salesforce.com. CEO Marc Benioff reportedly leaked plans late last week for an “Analytics Cloud,” expected to drop at its Dreamforce conference next month. Benioff has also talked up Salesforce.com’s role in a connected device future and on Tuesday the company rolled out a mobile developer platform dubbed Heroku DX to tie CRM data into customized mobile apps.

“There are some new opportunities we’ll work with Omnicom on [to build] innovative Web and mobile apps using our Heroku platform,” Evans said. “Brands are looking for technology to connect the dots between marketing interactions, sales and then post-sales transactions.”

 

Must Read

Comic: Header Bidding Rapper (Wrapper!)

Prebid.org Is At A Crossroads, And Must Now Decide Whose Interests It Serves

Prebid’s future is up for grabs as the open-source project grows apart from the IAB Tech Lab, the industry’s self-appointed standards authority.

Rest In Privacy, Sandbox

Last week, after nearly six years of development and delays, Google officially retired its Privacy Sandbox.
Which means it’s time for a memorial service.

AWS Launches A Cloud Infrastructure Service For Ad Tech

AWS RTB Fabric offers ad tech platforms more streamlined integrations with ecosystem and infrastructure partners, allegedly lower latency compared to the public internet and discounts on data transfers.

Privacy! Commerce! Connected TV! Read all about it. Subscribe to AdExchanger Newsletters

Netflix Boasts Its Best Ad Sales Quarter Ever (Again)

In a livestreamed presentation to investors on Tuesday, co-CEO Greg Peters shared that Netflix had its “best ad sales quarter ever” in Q3, and more than doubled its upfront commitments for this year.

Comic: No One To Play With

Google Pulls The Plug On Topics, PAAPI And Other Major Privacy Sandbox APIs (As The CMA Says ‘Cheerio’)

Google’s aborted cookie crackdown ends with a quiet CMA sign-off and a sweeping phaseout of Privacy Sandbox technologies, from the Topics API to PAAPI.

The Trade Desk’s Auction Evolutions Bring High Drama To The Prebid Summit

TTD shared new details about OpenAds features that let publishers see for themselves whether it’s running a fair auction. But tension between TTD and Prebid hung over the event.