Home Agencies Omnicom Sheds Legacy CRM Assets To Invest More In Digital CRM

Omnicom Sheds Legacy CRM Assets To Invest More In Digital CRM

SHARE:

Omnicom is shedding nonstrategic assets to invest in data, technology and analytics.

That strategy was made clear by management on the company’s Q2 and H1 earnings call Tuesday, when Omnicom reported organic growth in North America was down 0.9% for Q2 and 0.5% for the first half of the year. Worldwide revenues for the quarter were up 1.8% to $3.9 billion and up 1.5% to $7.5 billion for the half-year.

“We continue to evaluate our portfolio for nonstrategic businesses for disposition,” said Phil Angelastro, chief financial officer at Omnicom. “And we’re pursuing certain acquisitions.”

Many of the divestment targets sit under Omnicom’s CRM execution and support group, which offers services such as research, field marketing, point-of-sale, sales support and merchandizing, and which was down 4.4% for the quarter. (That’s not to be confused with Omnicom’s CRM consumer experiences group, which focuses on identity-based marketing and grew 7.1% last quarter.)

In Q1 of last year, Omnicom disposed of print media business Novus. And on Monday, it announced it would sell European sales and support outsourcing group Sellbytel to Webhelp Group, a transaction that is expected to close in Q3.

Omnicom doesn’t have a divestment road map but will rather look for strategic opportunities to offload certain assets, Angelastro said.

“We’re contemplating these disposals like Sellbytel not because of current performance,” he said, “but because of our expectations and what we think strategically these businesses mean for our long-term plans.”

As Omnicom jettisons legacy businesses, its hopes to acquire in areas like data, analytics, technology and business transformation. Omnicom CEO John Wren didn’t mention specific companies, but said Omnicom looked at Acxiom Marketing Services before it eventually went to IPG for $2 billion.

“We have gone on the side of renting the data versus buying the company that compiles the data,” said Omnicom Digital CEO Jonathan Nelson on the call. “We believe this enhances our position of neutrality and removes any perceived conflict we might have with our clients.”

Annalect this!

Omnicom is also investing more in its internal data and analytics capabilities through Annalect. Wren talked about the group’s new Omni data platform, which connects targets audiences along their customer journey, as well as a new data and analytics platform for Omnicom Health Group.

“We’re making substantial ongoing investments in Annalect, which now has more than 1,000 professionals dedicated to developing superior analytical tools,” Wren said. “It’s the foundation for developing transformational capabilities across the group.”

As for programmatic, Accuen shrank by $7 million in revenue globally in Q2, $5 million of which was in the US, as clients moved from nondisclosed to disclosed buys.

“Some of the pressure we’ve had in programmatic area has been primarily in the US, where we’re going from bundled to unbundled,” Wren said.

Clients, particularly CPGs, are still cutting agency budgets as they battle new competitors in both product and distribution, Wren said.

“They’ve certainly been under an incredible amount of pressure,” he said. “I don’t see any immediate turnaround in that area. I see continuing pressure for the foreseeable future.”

Must Read

Single continuous line drawing robot riding pencil rocket flying in the sky. Tech education and creativity. Future technology development. Artificial intelligence. One line design vector illustration

Q3: Omnicom’s Media Business Is Growing, But Is It Agent-Proof?

If AI agents can plan and buy media, who needs a holding company? Good question. It came up during Omnicom’s Q3 earnings on Thursday.

Netflix Touts New Measurement Capabilities As It Struggles With “Modest” Engagement Growth

Netflix’s revenue grew 12% YOY to $12.9 billion in Q3, which it maintains is in line with its forecast. Its ads business, however, is lagging slightly compared with expectations, causing Netflix to tweak its forecast for the rest of the year.

Apple Publishes Its Plan To Wipe Out Web Tracking

Apple is coming for identity resolution. WebKit’s latest tracking crackdown targets the infrastructure behind post-cookie IDs – and switching to a first-party setup won’t necessarily spare vendors.

Privacy! Commerce! Connected TV! Read all about it. Subscribe to AdExchanger Newsletters

AI Slop Sites Are On The Rise. Is Ad Tech Ready For Its New MFA Challenge?

Advertising supply chain intelligence company DecryptAds uncovered more than 2,100 AI-generated recipe sites that are monetized with programmatic ads and feature fabricated author profiles.

How Australian Home Lender Lendi Measures The Invisible Work Of AI

Most brands and businesses are trying to figure out how to improve their metrics when it comes to AI – and also what those metrics even are.

AI Startup Minerva Built An Agentic CDP, But Don’t Call It That

Minerva wants to turn fragmented customer data into something marketers can use, with AI agents doing the work behind the scenes.