“Data Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media.
Today’s column is written by George Musi, Head of Cross-Platform Analytics at DG MediaMind.
The Super Bowl, which will air Feb 3rd, draws the year’s largest TV audience. Last year’s game set a new record for the most-viewed TV program in history, drawing 111.3 million viewers across the U.S. and tens of millions more around the world.
The massive, real-time audience gives brand marketers unparalleled opportunity to reach a broad cross-section of the U.S. population simultaneously, a rare opportunity in light of media fragmentation. Furthermore, a significant part of that audience will tune in for the commercials -- in some cases as much as for the game itself. An appealing venue for brand marketers? Indeed.
In an era of greater advertising accountability, where every dollar is under heavy scrutiny (particularly by the CEO), it is critical for brand marketers (even more seasoned TV advertisers) to justify the huge marketing investment.
Ultimately, each marketer will define success of their Super Bowl ads relative to its advertising objectives and role for their brand and business, which might include many data points, from raising awareness to incremental sales, revenue, and profits.
Although there are different lenses (or many different indices) that can be used to evaluate the advertising impact, the key performance indicators (KPIs) or metrics that are commonly used are as follows:
- Media Metrics
- TV, Online & Cross-platform Impressions, Reach, Frequency, GRP
- Brand Metrics
- Message Recall & Association
- Purchase Intent
- Trial, Repeat Purchase or Brand Switching
- Social Media Metrics
- Social (Brand, Product & Commercial) Mention Reach, Passion & Frequency
- Buzz Generation
- Chatter / Comments
- Consumer Engagement & Activation
- Emotional Response
- Social Bookmarks
- # of Video Downloads
- YouTube Views & Ratings
- Facebook Likes/Fans/Friends
- Twitter Followers & Mentions
- Tweets (TPS -Tweets Per Second), Including Celebrity Tweets
- Tweeter Conversations - Reach, Frequency & Velocity
- Tumblr Posts
- Shares (Amplification Rate)
- And more KPIs
- Action Metrics
- Web Traffic
- Brand Searches
- Lead Generation or Long-Tail
- Sales, Revenue & Profits
- Direct Response
We should recognize the potential power (and important role) of social media and online video (which are increasingly becoming an integral part of the Super Bowl marketing mix), and no longer only rely on the historical bias of measuring big game ads mostly by media metrics (reach, GRP’s and Nielsen ratings) and old-school methodologies (panels, surveys and polls) with their associated cognitive biases.
It’s a whole different measurement game, because of the availability of new technology (think Second Screen), big data analytics, and a plethora of metrics that offer the ability for deep dive and quantitative analysis of the Super Bowl ads. Brand marketers (and their agencies) will have to continue to adjust (and extend) their measurement tactics as their Super Bowl campaigns evolve, balancing the relationships between traditional and new/emerging data, analytics and metrics (they are not created equal), to comprehensively evaluate the effectiveness and impact of their Super Bowl ads on target consumers. However, don't expect it all to get figured out anytime in the near future. Like most other measurement questions, I don’t think that there is going to be one standard way to determine the overall effectiveness and ROI of Super Bowl advertising.
In the end, Super Bowl spots will need to meet two distinct measurement requirements – one measurable based on traditional TV scoring, and another based on unique dynamics (and a far more complicated mix) of cross-platform paid, owned and earned metrics (before, during, and after the game). To make the most out of their Super Bowl commercial videos, brand marketers should look at the whole picture, which means measuring and quantifying the total impact effect (and full return) of the Super Bowl video campaign, not only game-day impact.
Taken together, this multivariate approach provides a comprehensive measure of a Super Bowl ad’s effectiveness, which can be compared against other (proprietary) databases to assess relative, as well as absolute, effectiveness.
Advertisers can leverage these insights to guide strategic and tactical (pre-, in- and post-game) planning decisions toward improving Super Bowl paid, owned and earned marketing performance for years to come and to inform campaigns for other major live events such as the Olympics, Academy Awards, and March Madness.